Safety and Security of your website is of paramount importance to us here at One Suffolk. We do a number of things to ensure your website is safe and secure.
The Silverstripe version software that is used to provide your website is supported and being updated still by the manufacturer, meaning that you get the latest security patches as and when we get them.
Any website hosted with One Suffolk will be hosted in a high quality industry standard data centre, on a dedicated hosting server, provided by a specialist third party hosting company.
Our web hosting server comes with a 99.9% internet connection uptime guarantee meaning that you should expect your website to be available for this time period without issue. The data centre where the web hosting server is held is strictly limited to security-cleared personnel, controlled by extensive CCTV monitoring and state-of-the-art access control systems. The CCTV covers all areas of the data centre and they have highly experienced security guards on duty 24 X 7.
In addition to this Extensive environmental controls are employed to make sure your dedicated server works to its full potential and delivers high performance day-in, day-out. The data centre itself also uses the most advanced APC X UPS system available, providing uninterruptible power to your dedicated server. In the case of a power outage, the power supply is switched instantly (with absolutely no interruption) to a diesel generator capable of running the data centre’s for 30 days.
Extensive monitoring also occurs within the data centre where the dedicated server is placed, our third party has a team of expert engineers monitoring the data centre’s 24 hours a day, ensuring that any potential issues with the platform are prevented before they can even happen.
Backup & Local Support
All One Suffolk websites are backed up to an external server on a daily basis meaning that if disaster were to occur then we’d be able to restore your site in as short time frame as is possible. Have any problems with your website? We have locally based support in Ipswich, Suffolk ready on hand to help you with professionals with over 30 years experience in the IT industry at hand.