Important changes to onesuffolk

From 1 November 2016, Suffolk County Council will cease to be the provider of the onesuffolk service and Community Action Suffolk (CAS) will become the new provider. The onesuffolk web hosting facility will not be disrupted by the transfer, and your domain name will remain the same.

This change is happening as Suffolk County Council can no longer continue to deliver the onesuffolk service, due to the cost and challenges associated with offering a bespoke website hosting facility.

CAS is a Suffolk-based charity and company with experience of providing IT and web services, as well as training advice and networking opportunities, to the voluntary and community sector.

As part of the plan to secure the future of the service, CAS will be introducing a small annual charge. This charge covers a small fraction of the overall cost of running onesuffolk and is necessary to ensure the service can continue. Charges will be as follows:

  • £30 +VAT per annum for Voluntary and Community Groups, Charities and Social Enterprises
  • £50 +VAT per annum for Town and Parish Councils
  • £70 +VAT per annum for Businesses

CAS has some exciting plans for the future of the service with an upgrade to the onesuffolk web platform coming in the first year of them taking over the service. This will give you extra functionality and brand new modern themes for your website. Support wise, CAS has a dedicated helpdesk of 3 professsionals ready to help you with your website if you need it. CAS also will continue to offer a suite of online training materials already published on the website and in the near future offer training courses on the onesuffolk platform.

If you are contacting us after 1st November - no worries. If you want to stay with onesuffolk then simply complete our form to register to stay with the onesuffolk service or call CAS on 01473 345360 or by emailing

I am an existing customer and want to keep my website with onesuffolk

Please complete our form to register to stay with the onesuffolk service, including your choice of payment method. Once CAS receives your completed online registration form they will ensure that your website is kept active pending receipt of payment.

You can also request a paper version of this registration form by calling CAS on 01473 345360 or by emailing

I am an existing customer and no longer want to keep my website with onesuffolk

If you no longer want your site, please complete our form to register to leave the onesuffolk service. Once we have received your form we will process your request and your site will be removed in due course.

Please note that unless you have registered to stay with the onesuffolk service or have registered to leave the onesuffolk service and asked to receive a copy of your content, we may not retain a record of your site’s content after the 1 November 2016. It is your responsibility to make sure that you have any information and files saved and backed up. If you need an extension before you can make a decision either way then please contact CAS on 01473 345360 or email us at

I am a new customer and want to get a onesuffolk site

Please complete our New Customer Online Registration Form with your choice of payment method. An annual charge for the service will commence on 1 November 2016. The amount will depend on what type of organisation you are.

For more information, please see our Frequently Asked Questions.